JadeDays
Private journeys from Australia
JadeDays legal information
How JadeDays collects, uses, discloses and protects personal information, plus our cookie notice.
Last updated: 22 June 2026
We take privacy seriously and handle personal information in accordance with this Privacy Policy and applicable privacy laws. Even where a small business exemption may apply, we aim to follow good privacy practice because travel planning often requires sensitive and travel-critical information.
We may collect personal information including names, contact details, billing details, travel dates, travel preferences, dates of birth, ages of Travellers, passport details, nationality, emergency contacts, dietary requirements, allergy information, health or mobility information relevant to travel, payment information, communications with us, website usage data, enquiry form responses and social media interactions where you contact us through social platforms.
We collect and use personal information to respond to enquiries, design itineraries, prepare quotes, make and manage bookings, communicate with Travellers, arrange hotels, transport, guides, attractions, restaurants and experiences, process payments, provide customer support, manage safety and emergency requirements, improve our website and services, send marketing communications where permitted, and comply with legal, tax, accounting, insurance and regulatory obligations.
Some information you provide, such as health, mobility, allergy, dietary or accessibility information, may be sensitive. We collect this information only where it is reasonably necessary for your travel arrangements, safety or service delivery, or where you provide it to us and consent to us using it for that purpose.
We may disclose relevant personal information to third parties involved in your travel arrangements or our business operations, including hotels, airlines, rail operators, guides, drivers, local destination management companies, attractions, restaurants, activity providers, travel insurance providers, visa service providers, payment processors, IT providers, CRM providers, accountants, legal advisers and government authorities where required.
Because Jade Days arranges travel to China and may work with overseas suppliers, your personal information may be disclosed to recipients outside Australia, including in China and any other country relevant to your itinerary. Overseas recipients may not be subject to the same privacy laws as Australia. We will disclose only information reasonably required for the relevant travel, operational or support purpose.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure. However, no online transmission or storage system is completely secure. We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including booking management, customer service, legal, tax, accounting, insurance and dispute resolution requirements.
You may request access to, or correction of, personal information we hold about you by contacting us at hello@jadedays.com.au. We may need to verify your identity before responding. If you have a privacy concern or complaint, please contact us at hello@jadedays.com.au. We will review your concern and aim to respond within a reasonable time.
Our website uses cookies and similar technologies to operate the website, remember preferences, understand website traffic, improve our services and support marketing. Cookies may include strictly necessary cookies, analytics cookies, functionality cookies, advertising or retargeting cookies, and cookies connected to embedded third-party content such as maps, videos or social media plugins.
You can control or disable cookies through your browser settings. If we use optional analytics or advertising cookies, we may provide a cookie banner or preference tool allowing you to manage your preferences. Disabling some cookies may affect website functionality.